GILL, Leisa; MCCARTHY, Vikkie; GRIMMETT, David. Voice of the Customer: Creating Client Centered Cultures in Accounting Firms for Retaining Clients and Increasing Profitability. Journal of Accounting, Business and Management (JABM), [S.l.], v. 26, n. 2, p. 46-58, oct. 2019. ISSN 2622-2167. Available at: <http://journal.stie-mce.ac.id/index.php/jabminternational/article/view/412>. Date accessed: 08 dec. 2019. doi: https://doi.org/10.31966/jabminternational.v26i2.412.